Shipping & Returns

We currently ship to all States in Nigeria. All customers must be able to provide a valid shipping address and resident to where the parcel is to be sent to. A full breakdown of the shipping details which include the full total amount, will be given to you at the checkout before the order is confirmed. Customers hold the right to leave the order stage at this time before the order goes through. At present our delivery charges are determined on the State the parcel is being delivered to and starts from just N500. Listed below are the delivery costs of all the States.

 
Delivery Charges
Description States Included Delivery Cost Delivery Timeline
Shipping within Lagos Lagos 500 1 to 3 working days
Shipping to South Western States Ondo, Oyo, Osun, Ekiti, Kwara 1700 2 to 4 working days
Shipping to Abuja & Port Harcourt Abuja, Rivers 2500 3 to 5 working days
Other States Abia, Adamawa, Akwa-Ibom, Anambra, Bauchi, Benue, Bayelsa, Borno, Cross River, Delta, Ebonyi, Enugu, Edo, Gombe, Imo, Jigawa, Kaduna, Katsina, Kano, Kebbi, Kogi, Nassarawa, Niger, Plateau, Sokoto, Taraba, Yobe, Zamfara 3000 3 to 5 working days

 

It is the customer's responsibility to ensure that all of the order details are correct which include the correct sizes, colours and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer's responsibility to ensure that the complete shipping address is correct which includes the complete door number, street name and phone number of the recipient. We do not hold liability for parcel delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel. We would have only followed the instruction initially requested on the parcel.

If there is no one available to take delivery of your parcel, our carriers may attempt to leave it with a neighbor or have the parcel returned to the local depot. You can then contact us to arrange collection or to schedule a new delivery date (you will be charged for re-delivery).

It is possible for customer to ship parcels to an alternative address different from their Billing/Payment address.

Delivery times

We cannot give an exact date or time for the delivery as the parcel will delivered within the approximate 1-3 days (unless stated otherwise) that we advise from the payment confirmation date. All delivery dates should be estimated from the date the order is completed which is usually approximately 1-3 days from the payment confirmation date. All dates for delivery which include other courier services i.e TRANEX should be calculated from the date of payment confirmation not from the date of order. All orders are delivered between Monday and Friday between 8:30am- 6:00pm.

Returns

Our returns policy for an exchange within 14 days from the date an order was received. Customers must use this time to identify any faulty items. All items returned must be in their original packaging (boxes/clear plastic) and have labels/tags intact. All items returned within this time are welcome to receive a gift voucher or exchange of the item if available upon receipt of the parcel. We cannot hold/reserve items for customers until received; therefore exchanges are dependent upon availability.

We strongly advise that customers check thoroughly through their order upon receipt of the parcel and before use of the item for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team however in some circumstances these errors can sometimes be missed.

Customers are responsible to send items back to us if they do not suit their requirements this includes items that do not fit, not suitable, wrong colour, wrong size selected, incorrect sizing, not same as on the website. You may use the original packaging if you still have them. If not please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.

Undelivered parcels returned

If a parcel is undelivered to an address correctly stated and confirmed when the order was placed after 14-21 days from the dispatch date we will be able to issue a refund after an investigation has taken place. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.